Frequently Asked Questions
Q. How will I get my billing information to you?
A. We pride ourselves on customizing our processes for each of our individual client’s needs, we will be happy to work with you to find the best process that works for you.
Q. Sending my billing out of my office makes me a little uncomfortable, what can you do to ease my mind about this?
A. Our company is very committed to making sure that we follow any and all rules regarding your patient’s privacy. Everything that we do is cross referenced with all HIPAA regulations
Q. What happens when my claims get underpaid or denied?
A. While our main focus is to make sure that this never happens; we pride ourselves on sending out clean claims the first time. Our software checks claims for errors and inconsistencies before the claim is sent out. In the event that a claim is denied we will be relentless in resolving the denial and getting the claim paid.
Q. Where will my payments go?
A. Payments are sent directly to you and you can immediately deposit them. You then forward copies of the EOB's to us for payment posting.
Q. How quickly do you submit my claim once I have sent you the patient's visit information?
A. We ensure that your claim is processed within 24-48 hours of receiving your clean superbill, excluding weekends and holidays.
Q. I have aged receivables, what can your company do to help with this problem?
A. We specialize in cleaning up aging accounts receivables. We will identify the problem with each claim and then we will work diligently with the insurance companies to resolve the issue and provide you with maximum reimbursement.
Q. Do you provide reporting?
A. Yes, our company provides reporting on a customized level to keep you informed.